Call us Toll Free 877 835 - 8494 US and Canada
which is (503) 590-5928 or
Toll Free 866-822-7348
Mail us at:
1st Senior Care LLC
16387 SW O'Neill
Tigard, OR 97223
1stSeniorCare LLC is an Oregon registered company.
Our National Provider Identifier (NPI) for insurance company use is: 1366759599
Our GSA Contract is V797P-2147D
1stSeniorCare is a Woman Owned Business that started in 2002
Oregon has no sales tax and collects no sales taxes.
We carry a wide variety of high quality products at discount prices to meet the needs of Caregivers and Seniors on a fixed income. ( We provide electric scooters and powerchairs or power chairs, motorized scooters, manual hospital beds, recliners with lift, electric adjustable beds, patient home lifts, walkers, rollators, wheel chair parts, and a wide variety of home medical supplies including caregiver helps especially suited to Alzheimer's and Bariatric care. We represent hospital bed manuafacturers and provide some of the lowest available prices based on discounts supplied to us, well below manual hospital bed retail.)
Our focus is to provide superior communication in customer service. We strive to provide complete, accurate and timely information to those who call or write to us. We are here to serve your desire to maintain the dignity, self esteem, sense of independence and good health of those in the aging community. We comply with the full set of Medicare Supplier Standards that follow.
MEDICARE 21 SUPPLIER STANDARDS
- A supplier must be in compliance with all applicable Federal and State licensure and regulatory requirements.
- A supplier must provide complete and accurate information on the DMEPOS supplier application. Any changes to this information must be reported to the National Supplier Clearinghouse within 30 days.
- An authorized individual (one whose signature is binding) must sign the application for billing privileges.
- A supplier must fill orders from its own inventory, or must contract with other companies for the purchase of items necessary to fill the order. A supplier may not contract with any entity that is currently excluded from the Medicare program, any State Health Care program, or from any other Federal procurement or Nonprocurement programs.
- A supplier must advise beneficiaries that they may rent or purchase inexpensive or routinely purchased durable medical equipment, and of the purchase option for capped rental equipment.
- A supplier must notify beneficiaries of warranty coverage and honor all warranties under applicable State law, and repair or replace free of charge Medicare covered items that are under warranty.
- A supplier must maintain a physical facility on an appropriate site.
- A supplier must permit HCFA, or its agents to conduct on-site inspections to ascertain a supplier's compliance with these standards. The supplier location must be accessible to beneficiaries during reasonable business hours, and must maintain a visible sign and posted hours of operation.
- A supplier must maintain a primary business telephone listed under the name of the business in a local directory or a toll free number available through directory assistance. The exclusive use of a beeper, answering machine or cell phone is prohibited.
- A supplier must have comprehensive liability insurance in the amount of at least $300,000 that covers both the supplier's place of business and all customers and employees of the supplier. If the supplier manufactures its own items, this insurance must also cover product liability and completed operations.
- A supplier must agree not to initiate telephone contact with beneficiaries, with a few exceptions allowed. This standard prohibits suppliers from calling beneficiaries in order to solicit new business.
- A supplier is responsible for delivery and must instruct beneficiaries on use of Medicare covered items, and maintain proof of delivery.
- A supplier must answer questions and respond to complaints of the beneficiaries, and maintain documentation of such contacts.
- A supplier must maintain and replace at no charge or repair directly, or through a service contract with another company, Medicare covered items it has rented to beneficiaries. A supplier must accept returns of substandard (less than full quality for the particular item) or unsuitable items (inappropriate for the beneficiary at the time it was fitted and rented or sold) from beneficiaries.
- A supplier must disclose these supplier standards to each beneficiary to whom it supplies a Medicare-covered item.
- A supplier must disclose to the government any person having ownership, financial, or control interest in the supplier.
- A supplier must not convey or reassign a supplier number; i.e., the supplier may not sell or allow another entity to use its Medicare billing number.
- A supplier must have a complaint resolution protocol established to address beneficiary complaints that relate to these standards. A record of these complaints must be maintained at the physical facility.
- Complaint records must include: the name, address, telephone number and health insurance claim number of the beneficiary, a summary of the complaint, and any action taken to resolve it.
- A supplier must agree to furnish HCFA any information required by the Medicare statute and implementing regulations
- 1stSeniorCare strives to meet both the letter of the law and comply with the spirit which is embodied in this code. It is our contention that the caregiving community is best served by offering discount prices on electric scooters and power chairs as well as manual wheelchairs, wheelchair parts, patient home lifts, recliners with lift, and manual hospital bed retail. we have a GSA contract V797P2147D, and eagerly support the VA in their mission to care for those who have served.
1stSeniorCare works to assure your complete satisfaction with every purchase. 1stSeniorCare strives to make each purchase the right purchase for our customers.